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URN: urn:nbn:de:swb:90-255756

SLA Establishment Decisions: Minimizing the Risk of SLA Violations

Michalk, Wibke Anna

This thesis presents an approach for service providers to select an SLA portfolio that minimizes the SLA violation risk. It considers constraints on expected profit and available resources. The problem is addressed by applying decision theory and risk measures, especially by adapting the concept of portfolio selection by Harry Markowitz and the semi-variance. In order to capture a decision maker's attitude towards risk, utility theory and the concept of risk aversion are used.

Zugehörige Institution(en) am KIT Institut für Informationsmanagement im Ingenieurwesen (IMI)
Institut für Informationswirtschaft und -management (IISM)
Karlsruhe Service Research Institute (KSRI)
Publikationstyp Hochschulschrift
Jahr 2011
Sprache Englisch
Identifikator KITopen-ID: 1000025575
Verlag Karlsruhe
Abschlussart Dissertation
Fakultät Fakultät für Wirtschaftswissenschaften (WIWI)
Institut Institut für Informationswirtschaft und -management (IISM)
Prüfungsdaten 16.12.2011
Referent/Betreuer Prof. C. Weinhardt
Schlagworte Service Level Agreements, Risk, Decision Theory, expected utility maximization
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