Towards Service Level Engineering for IT Services - Defining IT Services from a Line of Business Perspective
| Zugehörige Institution(en) am KIT | Karlsruhe Service Research Institute (KSRI) |
| Publikationstyp | Proceedingsbeitrag |
| Publikationsjahr | 2011 |
| Sprache | Englisch |
| Identifikator | ISBN: 978-1-61284-415-2 KITopen-ID: 1000037299 |
| Erschienen in | Proceedings of the 2011 Annual SRII Global Conference (SRII 2011), San Jose/California, USA, March 29 2011 - April 2 2011 |
| Verlag | Institute of Electrical and Electronics Engineers (IEEE) |
| Seiten | 759 - 766 |
| Nachgewiesen in | Dimensions |