Productivity Measurement in Complex Service Systems - A White Paper on (lm-)Possibilities
| Zugehörige Institution(en) am KIT | Karlsruhe Service Research Institute (KSRI) |
| Publikationstyp | Proceedingsbeitrag |
| Publikationsjahr | 2012 |
| Sprache | Englisch |
| Identifikator | KITopen-ID: 1000037339 |
| Erschienen in | The Future of Services in a Connected World. Fifth annual EurOMA Service Operations Management Forum, 19.-20. September 2012, Cambridge, UK |