Service Level Engineering - Towards the quantification of services' value and impact on business
| Zugehörige Institution(en) am KIT | Karlsruhe Service Research Institute (KSRI) |
| Publikationstyp | Proceedingsbeitrag |
| Publikationsjahr | 2011 |
| Sprache | Englisch |
| Identifikator | KITopen-ID: 1000037348 |
| Erschienen in | 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus/Ohio, USA |