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DOI: 10.5445/IR/1000055025

Managerial interventions in multicultural virtual teams : A review and synthesis of the literature

Li, Ye; Müller, Benjamin; Mädche, Alexander

Teams distributed across cultural, geographic and temporal boundaries, also known as multi- cultural virtual teams (MVTs), have been prevalent in international organizations. To provide guidance for MVT managers and support accumulation of prior experience, we establish a management model based on the extended adaptive structuration theory (EAST) and verify the model with 55 empirical studies from leading publications in related fields. The findings contribute a comprehensive set of empirically verified managerial intervention in MVTs and suggest that managers can improve MVT outcomes through manipulating five sets of struc- tural characteristics (i.e., organization, team, individual, technology and task) before and dur- ing the task process. Based on the findings, we generate a holistic view of managerial inter- vention, which explains the mechanisms of managerial intervention in MVTs.

Zugehörige Institution(en) am KIT Karlsruhe Service Research Institute (KSRI)
Institut für Informationswirtschaft und Marketing (IISM)
Publikationstyp Forschungsbericht
Jahr 2012
Sprache Englisch
Identifikator URN: urn:nbn:de:swb:90-550250
KITopen-ID: 1000055025
Verlag Institute for Enterprise Systems, Mannheim
Serie Working Paper Series in Information Systems ; 004
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