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User Guidance for Document-Driven Processes in Enterprise Systems

Morana, Stefan; Schacht, Silvia; Scherp, Ansgar; Maedche, Alexander

Abstract: In practice up to 80% of the overall processed data is only available in an unstructured form, such as documents. The handling of documents within organizations is still an issue in both, research and practice. Employees perceive the way to handle business-relevant documents as high effort and struggle with handling documents compliant to organizational standards. As a result documents become decoupled from the defined business processes and scattered all over the organizations IT landscape. Understanding users and their needs in order to increase their intention to use Enterprise Systems consistent to organization-wide business processes is a gap in the existing literature. This paper presents a design science research project focusing on user guidance for document-driven processes in Enterprise Systems. Building on existing research in user guidance, we suggest to increase the user’s individual awareness towards processing documents consistent to organizational processes. In addition to our research design, we present a preliminary artifact version based on the results of an exploratory interview study.

Zugehörige Institution(en) am KIT Institut für Informationswirtschaft und Marketing (IISM)
Publikationstyp Proceedingsbeitrag
Jahr 2013
Sprache Englisch
Identifikator DOI: 10.1007/978-3-642-38827-9_42
ISBN: 978-3-642-38826-2
ISSN: 0302-9743
KITopen ID: 1000055658
Erschienen in Design science at the intersection of physical and virtual design : 8th international conference ; proceedings, DESRIST 2013, Helsinki, Finland, June 11 - 12, 2013. Ed.: J. vom Brocke
Verlag Springer, Berlin
Seiten 494-501
Serie Lecture Notes in Computer Science ; 7939
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