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Exploring the Design, Use, and Outcomes of Process Guidance Systems : A Qualitative Field Study

Morana, Stefan; Schacht, Silvia; Mädche, Alexander

Abstract:
Organizations define processes specifying employees’ daily work and require them to be process compliant in order to prevent expensive mistakes and ensure a high quality. Employees have difficulties in being process compliant, among oth-er reasons, due to lacking process knowledge. Addressing this lack of process knowledge and the need to support employees’ process execution, we investigate the process guidance concept. In this research, we present a process guidance system implemented in a case company and its evaluation in the form of a qualita-tive field study. The findings from the interviews and focus groups confirm the intended outcomes of process guidance on the users’ process knowledge, per-formance, and process compliance. Moreover, we discuss in detail the outcomes of process guidance usage and identify opportunities for future research.



Originalveröffentlichung
DOI: 10.1007/978-3-319-39294-3_6
Seitenaufrufe: 28
seit 29.04.2018
Zugehörige Institution(en) am KIT Karlsruhe Service Research Institute (KSRI)
Institut für Informationswirtschaft und Marketing (IISM)
Publikationstyp Proceedingsbeitrag
Jahr 2016
Sprache Englisch
Identifikator ISBN: 978-3-319-39294-3
ISSN: 0302-9743
KITopen-ID: 1000055663
Erschienen in Tackling Society's Grand Challenges with Design Science : 11th International Conference, DESRIST 2016, St. John’s, NL, Canada, May 23-25, 2016
Verlag Springer, Canada
Serie Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
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