Exploring the Design, Use, and Outcomes of Process Guidance Systems - A Qualitative Field Study
Organizations define processes specifying employees’ daily work and require them to be process compliant in order to prevent expensive mistakes and ensure a high quality. Employees have difficulties in being process compliant, among oth-er reasons, due to lacking process knowledge. Addressing this lack of process knowledge and the need to support employees’ process execution, we investigate the process guidance concept. In this research, we present a process guidance system implemented in a case company and its evaluation in the form of a qualita-tive field study. The findings from the interviews and focus groups confirm the intended outcomes of process guidance on the users’ process knowledge, per-formance, and process compliance. Moreover, we discuss in detail the outcomes of process guidance usage and identify opportunities for future research.
|Zugehörige Institution(en) am KIT
||Institut für Informationswirtschaft und Marketing (IISM)
KITopen ID: 1000055663
||Tackling Society's Grand Challenges with Design Science : 11th International Conference, DESRIST 2016, St. John’s, NL, Canada, May 23-25, 2016, proceedings
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