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Explaining the Influence of Workarounds on Effective Use : The Case of a Supply Chain Management System

Li, Yizhou; Haake, Phillip; Mueller, Benjamin

Abstract (englisch):
The stage of post-adoption of an enterprise system (ES) implementation has been in the focus of recent information systems research. However, a thorough understanding of how users effec-tively use an enterprise system to complete their tasks is still missing. Prior research has implied that adaptive use is of great importance to facilitate effective use of a system. We investigate adaptive use solutions, which are outside the original system. This behavior is known as worka-round. We conduct an interpretive case study to investigate the impact of workarounds and ex-plain why workarounds can lead to an advance in effective use of a standard ES. We expand the theory of effective use with an explanation why workarounds can improve transparent interac-tion, representation fidelity and informed action via alleviating users’ issues with the surface structure and the faithfulness in representations of an implemented standard ES.


Zugehörige Institution(en) am KIT Institut für Informationswirtschaft und Marketing (IISM)
Publikationstyp Proceedingsbeitrag
Jahr 2017
Sprache Englisch
Identifikator KITopen ID: 1000070613
Erschienen in ECIS 2017 : 25th European Conference on Information Systems, Guimarães, Portugal, June 5th-10th 2017
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