Operationalizing Value Co-Creation : An Analytics Approach to Measuring Customer Contribution in Service Incident Management
Hottum, Peter; Satzger, Gerhard
; Hackober, Christian; Schäfer, Benjamin
; Hackober, Christian; Schäfer, Benjamin| Zugehörige Institution(en) am KIT | Karlsruhe Service Research Institute (KSRI) |
| Publikationstyp | Vortrag |
| Publikationsjahr | 2015 |
| Sprache | Englisch |
| Identifikator | KITopen-ID: 1000077643 |
| Veranstaltung | 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9th - 12th July 2015 |