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Understanding Effective Use in the (Post)-Implementation Phase of Information Systems

Haake, Phillip

Abstract (englisch):

Organizational information systems (IS) must be used effectively to maximize their benefits for the overall organization. However, their complexity creates significant challenges for conducting the IS project of an implementation in such a way that users are subsequently enabled to use a system effec-tively. The challenge is also present in the post-implementation phase whenever employees have to learn how to use a system effectively for a given task and develop their own adaptations. Thus, this thesis presents a research effort on the means that effect users’ perception and ability to use a system effec-tively during an IS project as well as in the phase of use in post-implementation. Thereby this thesis provides a more detailed understanding of the concept of effective use and the conditions that enable effective use of IS. The analysis of IS projects contributes to research on the ambiguous and subjective nature of the evaluation of IS project success and explores the configuration of user involvement and participation in implementation projects that is most likely to be related to project success. The results of the analysis show that the participation of the appropriate users in the requirements analysis phase is most often related with IS users that feel enabled to use an IS effectively. ... mehr

Volltext §
DOI: 10.5445/IR/1000078163
Cover der Publikation
Zugehörige Institution(en) am KIT Fakultät für Wirtschaftswissenschaften – Institut für Informationswirtschaft und Marketing (IISM)
Publikationstyp Hochschulschrift
Publikationsjahr 2017
Sprache Englisch
Identifikator urn:nbn:de:swb:90-781639
KITopen-ID: 1000078163
Verlag Karlsruher Institut für Technologie (KIT)
Umfang IX, 190 S.
Art der Arbeit Dissertation
Fakultät Fakultät für Wirtschaftswissenschaften (WIWI)
Institut Fakultät für Wirtschaftswissenschaften – Institut für Informationswirtschaft und Marketing (IISM)
Prüfungsdatum 22.09.2017
Relationen in KITopen
Referent/Betreuer Mädche, A.
KIT – Die Forschungsuniversität in der Helmholtz-Gemeinschaft
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