Increasing Information Visualization Compliance in Self-service Business Intelligence with User Assistance Systems

Self-Service Business Intelligence (SSBI) is increasingly used in organizations. While enabling layper-sons in report design to create their own reports in a timely manner, studies show that Business In-formation Visualization (BIV) is often inappropriately applied in these reports. This may lead decision makers to wrong conclusions. As a result, companies start to establish BIV governance frameworks, which employees are expected to comply with when designing reports. For this, they often provide employees with documentations about which guidelines to comply with. However, since employees may perceive this as additional effort with limited benefit, they may opt to simply not comply. If they are instead equipped with software that provides the functionality to comply, this software often lacks a description of the benefits of this compliance. To overcome this, user assistance systems (UAS) could be used, since they may both reduce the effort to comply as well as describe the usefulness of compli-ance. To investigate this issue, we developed a prototypical UAS for BIV, suggest a design for a la-boratory experiment, and present findings from a first preliminary study. ... mehrResults indicate that using UAS for BIV may lead to increased perceived ease of use and perceived usefulness of complying with BIV guidelines.