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Designing a Process Mining-Enabled Decision Support System for Business Process Standardization in ERP Implementation Projects

Fleig, Christian; Augenstein, Dominik; Mädche, Alexander

Abstract (englisch):
Process standardization allows to optimize ERP systems and is a nec-essary step prior to ERP implementation projects. Traditional approaches to standardizing business processes are based on manually created "de-jure" process models, which are distorted, error-prone, simplistic, and often deviating from process reality. Theoretically embedded in the organizational contingency theory as kernel theory, this paper employs a design science approach to design a process mining-enabled decision support system (DSS) which combines bottom-up process mining models with manually added top-down standardization infor-mation to recommend a suitable standard process specification from a repository. Extended process models of the as-is process are matched against a repository of best-practice standard process model using an attributebased process similarity matching algorithm. Thus, the DSS aims to reduce the overall costs of process standardization, to optimize the degree of fit between the organization and the implemented processes, and to minimize the degree of organizational change re-quired in standardization and ERP implementation pr ... mehr

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Preprint §
DOI: 10.5445/IR/1000084171
Veröffentlicht am 11.07.2018
Originalveröffentlichung
DOI: 10.1007/978-3-319-98651-7_14
Zugehörige Institution(en) am KIT Institut für Informationswirtschaft und Marketing (IISM)
Publikationstyp Proceedingsbeitrag
Jahr 2018
Sprache Englisch
Identifikator ISBN: 978-3-319-98651-7
ISSN: 1865-1356
urn:nbn:de:swb:90-841712
KITopen-ID: 1000084171
Erschienen in Business Process Management Forum: BPM Forum 2018. Sydney, NSW, Australia, September 9-14, 2018. Proceedings. Ed.: Mathias Weske
Veranstaltung 16th Business Process Management Forum (BPM Forum 2018), Sydney, Australien, 09.09.2018 – 14.09.2018
Verlag Springer Nature, Cham
Seiten 228-244
Serie Lecture Notes in Business Information Processing ; 329
Bemerkung zur Veröffentlichung Zusätzlich erschienen in: Business Process Management Forum
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