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Social Augmentation of Enterprise Communication Systems for Virtual Teams Using Chatbots

Benke, Ivo

Abstract (englisch):

Innovative collaborative applications like Slack or Microsoft Teams have become an integral part of the working environment. The communication in teams, especially at work, is aggravated by socio-technical challenges which prohibit teams from reaching their optimal performance. This research addresses these problems and designs an enterprise communication system to actively support team interaction in order to increase team performance. Through social augmentation of the communication processes with chatbots this is achieved, leveraging cognitive-affective user states. First results of the system prototype evaluation are promising, showing an improvement of team cohesion and communication effectiveness induced through the design. Serving as indication, future steps are outlined guiding the research path for social augmentation of team communication.

Zugehörige Institution(en) am KIT Fakultät für Wirtschaftswissenschaften – Institut für Informationswirtschaft und Marketing (IISM)
Publikationstyp Proceedingsbeitrag
Publikationsjahr 2019
Sprache Englisch
Identifikator KITopen-ID: 1000096470
Erschienen in Proceedings of 17th European Conference on Computer-Supported Cooperative Work, European Society for Socially Embedded Technologies (EUSSET 2019), Salzburg, A, June 8-12, 2019
Veranstaltung 17th European Conference on Computer-Supported Cooperative Work - The International venue on Practice-centred computing and the Design of cooperation technologies (EUSSET 2019), Salzburg, Österreich, 08.06.2019 – 12.06.2019
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