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Designing a conversational requirements elicitation system for end-users

Rietz, Tim

Abstract (englisch):
[Context] Digital transformation impacts an ever-increasing degree of everyone’s business and private life. It is imperative to incorporate a wide audience of user requirements in the development process to design successful information systems (IS). Hence, requirements elicitation (RE) is increasingly performed by end-users that are novices at contributing requirements to IS development projects. [Objective] We need to develop RE systems that are capable of assisting a wide audience of end-users in communicating their needs and requirements. Prominent methods, such as elicitation interviews, are challenging to apply in such a context, as time and location constraints limit potential audiences. [Research Method] The presented dissertation project utilizes design science research to develop a requirements self-elicitation system, LadderBot. A conversational agent (CA) enables end-users to articulate needs and requirements on the grounds of the laddering method. The CA mimics a human interviewer’s capability to rephrase questions and provide assistance in the process and allows users to converse in their natural language. Furthermore, the tool will assist requirements analysts with the subsequent aggregation and analysis of collected data. ... mehr



Zugehörige Institution(en) am KIT Institut für Informationswirtschaft und Marketing (IISM)
Publikationstyp Proceedingsbeitrag
Publikationsjahr 2019
Sprache Englisch
Identifikator ISBN: 978-1-7281-3912-8
KITopen-ID: 1000096482
Erschienen in 27th IEEE International Requirements Engineering Conference (RE'19), Jeju Island, ROK, September 23-27, 2019
Veranstaltung 27th IEEE International Requirements Engineering Conference (RE 2019), Jeju, Südkorea, 23.09.2019 – 27.09.2019
Verlag IEEE Computer Society, Los Alamitos (CA)
Seiten 452-457
Vorab online veröffentlicht am 05.12.2019
Schlagwörter End-user, Wide Audience, Requirements Elicitation, Conversational Agent, Design Science, Laddering
Nachgewiesen in Scopus
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