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Designing Decision Aids for Digital Service Design Technique Selection

Liu, Xuanhui

Today, people from a multi-disciplinary background are becoming involved in digital service design processes. With the increasing number of digital service design processes in organizations, it is becoming critical to quickly onboard design novices. A huge amount of design techniques is available in digital service design processes. However, too-much-choice makes the selecting process difficult. Thus, selecting appropriate techniques is a challenge, especially for design novices.
This dissertation project focuses on providing decision support for design novices to select design techniques in design processes. Several artifacts in the form of different types of classifications and web-based platforms were developed as decision aids seeking to guide novices to select design techniques in digital service design processes. A design science research paradigm was followed, and three design cycles were conducted in the entire dissertation project. Artifacts were developed and evaluated in each design cycle. In design cycle 1, an expert-based taxonomy and a set of novice-based tags were derived. In design cycle 2, the taxonomy and tags were instantiated as decision aids in a web-based platform and evaluated in a lab experiment. ... mehr

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Volltext §
DOI: 10.5445/IR/1000097355
Veröffentlicht am 13.08.2019
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Informationswirtschaft und Marketing (IISM)
Publikationstyp Hochschulschrift
Publikationsjahr 2019
Sprache Englisch
Identifikator KITopen-ID: 1000097355
Verlag Karlsruher Institut für Technologie (KIT)
Umfang IX, 177 S.
Art der Arbeit Dissertation
Fakultät Fakultät für Wirtschaftswissenschaften (WIWI)
Institut Institut für Informationswirtschaft und Marketing (IISM)
Prüfungsdatum 09.08.2019
Referent/Betreuer Prof. A. Mädche
KIT – Die Forschungsuniversität in der Helmholtz-Gemeinschaft
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