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The effect of interactive analytical dashboard features on situation awareness and task performance

Nadj, Mario 1; Maedche, Alexander 1; Schieder, Christian
1 Karlsruher Institut für Technologie (KIT)

Abstract (englisch):

In recent years, new types of interactive analytical dashboard features have emerged for operational decision support systems (DSS). Analytical components of such features solve optimization problems hidden from the human eye, whereas interactive components involve the individual in the optimization process via graphical user interfaces (GUIs). Despite their expected value for organizations, little is known about the effectiveness of interactive analytical dashboards in operational DSS or their influences on human cognitive abilities. This paper contributes to the closing of this gap by exploring and empirically testing the effects of interactive analytical dashboard features on situation awareness (SA) and task performance in operational DSS. Using the theoretical lens of SA, we develop hypotheses about the effects of a what-if analysis as an interactive analytical dashboard feature on operational decision-makers' SA and task performance. The resulting research model is studied with a laboratory experiment, including eye-tracking data of 83 participants. Our findings show that although a what-if analysis leads to higher task performance, it may also reduce SA, nourishing a potential out-of-the-loop problem. ... mehr

DOI: 10.1016/j.dss.2020.113322
Zitationen: 39
Zitationen: 37
Zugehörige Institution(en) am KIT Fakultät für Wirtschaftswissenschaften – Institut für Informationswirtschaft und Marketing (IISM)
Publikationstyp Zeitschriftenaufsatz
Publikationsmonat/-jahr 08.2020
Sprache Englisch
Identifikator ISSN: 0167-9236, 1873-5797
KITopen-ID: 1000120141
Erschienen in Decision support systems
Verlag Elsevier
Band 135
Seiten Art.Nr.: 113322
Vorab online veröffentlicht am 19.05.2020
Externe Relationen Siehe auch
Schlagwörter Interactive analytical dashboards; What-if analysis; Situation awareness; Out-of-the-loop syndrome; Eye-tracking; Operational decision support systems
Nachgewiesen in Scopus
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