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Centralising the Admission Process in a German Hospital

Reuter-Oppermann, Melanie; Kienzle, Laura; Zander, Anne; Buchmüller, Diana; Goldberg, David

Abstract (englisch):
The admission process is the first part of a hospital stay for all in- and outpatients. For the hospital, it is a critical part as all the necessary data must be stored in the hospital information system and all legal documents have to be signed in order to guarantee the best possible treatment and efficient logistics. In this paper, we focus on the admission process in a German hospital. As the admission of a patient, especially informing and advising him, is very time consuming, the hospital aims at installing a digital admission process. The first important step towards this goal is pooling the current decentralised patient admission in one new building. Using a simulation, we determine efficient staffing levels and rosters for the centralised admission and analyse the expected waiting times for the patients. In addition, we outline potential steps towards a digital patient admission process.

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Originalveröffentlichung
DOI: 10.24251/HICSS.2019.497
Zugehörige Institution(en) am KIT Institut für Operations Research (IOR)
Karlsruhe Service Research Institute (KSRI)
Publikationstyp Proceedingsbeitrag
Publikationsjahr 2019
Sprache Englisch
Identifikator ISBN: 978-0-9981331-2-6
ISSN: 2572-6862
KITopen-ID: 1000120293
Erschienen in Proceedings of the 52nd Hawaii International Conference on System Sciences
Veranstaltung 52nd Hawaii International Conference on System Sciences (HICSS 2019), Wailea, HI, USA, 08.01.2019 – 11.01.2019
Verlag Association for Information Systems, Atlanta, GA
Serie Proceedings of the Annual Hawaii International Conference on System Sciences
Vorab online veröffentlicht am 08.01.2019
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