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Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems

Martin, Dominik; Kühl, Niklas; Maleshkova, Maria

During the past years, we can observe a rise of the concepts service systems, smart service systems, and cyber-physical systems. However, distinct definitions are either very broad or contradict each other. As a result, several characteristics appear around these terms, which also miss distinct allocations and relationships to the underlying concepts. Thus, in order to achieve a common understanding of the terminology used within this book, this chapter defines the concepts of service systems, smart service systems, and cyber-physical systems as well as related characteristics.

DOI: 10.1007/978-3-030-58182-4_2
Zugehörige Institution(en) am KIT Karlsruhe Service Research Institute (KSRI)
Institut für Wirtschaftsinformatik und Marketing (IISM)
Publikationstyp Buchaufsatz
Publikationsjahr 2020
Sprache Englisch
Identifikator ISBN: 978-3-030-58182-4
KITopen-ID: 1000129429
Erschienen in Smart Service Management: Design Guidelines and Best Practices. Hrsg.: Maria Maleshkova, Niklas Kühl, Philipp Jussen
Verlag Springer International Publishing
Seiten 7–21
Externe Relationen Siehe auch
Nachgewiesen in Dimensions
KIT – Die Forschungsuniversität in der Helmholtz-Gemeinschaft
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