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From Personal Data to Service Innovation – Guiding the Design of New Service Opportunities

Blöcher, Katharina; Hunke, Fabian; Satzger, Gerhard; Alt, Rainer

Abstract (englisch):

Stimulated by an ongoing digital transformation, companies obtain a new source for digital service
innovation: The use of personal data has the potential to build deeper customer relationships and to develop individualized services. However, methodological support for the systematic application of personal data in innovation processes is still scarce. This paper suggests a comprehensive approach for service design tools that enable collaborative design activities by participants with different data skills to identify new service opportunities. This approach includes the systematic development of customer understand-ing as well as a process to match customer needs to existing personal data resources. Following a design science research approach, we develop design principles for service design tools and build and evaluate a service opportunity canvas as a first instantiation.


Verlagsausgabe §
DOI: 10.5445/IR/1000137710
Veröffentlicht am 25.11.2022
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Wirtschaftsinformatik und Marketing (IISM)
Karlsruhe Service Research Institute (KSRI)
Publikationstyp Proceedingsbeitrag
Publikationsdatum 04.01.2022
Sprache Englisch
Identifikator ISBN: 978-0-9981331-5-7
KITopen-ID: 1000137710
Erschienen in Proceedings of the 55th Hawaii International Conference on System Sciences
Veranstaltung 55th Hawaii International Conference on System Sciences (HICSS 2022), Online, 03.01.2022 – 07.01.2022
Verlag HICSS
Seiten 1822-1831
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