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Demand and Capacity Management for Medical Practices

Zander, Anne

Abstract (englisch):

This thesis on tactical demand and capacity management for medical practices consists of four main parts. In the first part, we analyze the general planning and control decisions that need to be taken by a practice manager when opening and then running a medical practice. We further present a best-case data set containing all relevant information on interactions between patient and practice. We compare several real-world appointment data sets to this best-case data set, commenting on the consequences of not collecting specific data. We discuss the fundamental problem of defining model parameters from data and give recommendations for modelers and practitioners to bridge the gap between theory and practice.

In the second part, we present a flexible analytical queueing model to investigate the relationship between the physician's daily capacity, the panel size, and the distribution of indirect waiting times of patients. Essential features of the basic model are the consideration of queue length-dependent parameters such as the appointment request rate, the no-show probability, and the rescheduling probability. We present several extensions to the basic model, including the consideration of queue length-dependent service times. ... mehr

Volltext §
DOI: 10.5445/IR/1000137945
Veröffentlicht am 24.09.2021
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Operations Research (IOR)
Publikationstyp Hochschulschrift
Publikationsdatum 24.09.2021
Sprache Englisch
Identifikator KITopen-ID: 1000137945
Verlag Karlsruher Institut für Technologie (KIT)
Umfang vii, 216 S.
Art der Arbeit Dissertation
Fakultät Fakultät für Wirtschaftswissenschaften (WIWI)
Institut Institut für Operations Research (IOR)
Prüfungsdatum 14.09.2021
Schlagwörter Operations Research in Health Services, Ambulatory Care Logistics, Physician Panel Management, Indirect Waiting Time, Queueing Theory, Discrete-event Simulation, Integer Linear Programming,
Relationen in KITopen
Referent/Betreuer Nickel, S.
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