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Feeasy: An Interactive Crowd-Feedback System

Haug, Saskia; Maedche, Alexander

Abstract (englisch):

Established user-centered evaluation methods for interactive systems are time-consuming and expensive. Crowd-feedback systems provide a quick and cheap solution to collect large amounts of meaningful feedback from users. However, existing crowd-feedback systems for evaluating interactive systems lack interactivity and a seamless integration into the developed artifact. This might have negative effects on user engagement as well as feedback quality and quantity. In this work, we present "Feeasy", an interactive crowd-feedback system with five key design features that are motivated by a qualitative pilot study. Feeasy extends existing crowd-feedback systems for interactive designs by offering more interaction and combining the feedback panel and the interactive system in one user interface. Thereby, it provides users a more seamless way to contribute feedback.

Postprint §
DOI: 10.5445/IR/1000138473
Veröffentlicht am 01.11.2022
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Wirtschaftsinformatik und Marketing (IISM)
Publikationstyp Proceedingsbeitrag
Publikationsmonat/-jahr 10.2021
Sprache Englisch
Identifikator KITopen-ID: 1000138473
Erschienen in Proceedings of the 34th Annual ACM Symposium on User Interface Software and Technology
Veranstaltung ACM Symposium on User Interface Software and Technology (UIST 2021), Online, 10.10.2021 – 14.10.2021
Verlag Association for Computing Machinery (ACM)
Nachgewiesen in Dimensions
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