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Selection of reference system elements in the model of PGE - Product generation engineering: Method for the integration of customer and user satisfaction in product planning

Albers, A.; Zimmermann, V.; Marthaler, F.; Bursac, N.; Duehr, K.; Spadinger, M.


In the development of mechatronic systems, it is important to differentiate the products to be developed from those of the competitors, but also from the own product generations already available on the market. However, there are uncertainties regarding the correct features to be differentiated from the customer and user perspective and how these features should be designed. Nevertheless, despite the high impact, decisions must be taken early in the development process. Within this publication, a method to support in this respect was derived based on the findings of the Model of PGE - Product Generation Engineering and the Kano-Model. Therefore, experienceable product features and reference system elements as characteristics of these are evaluated according to the Kano-Model and thus made comparable with regard to the customers and user satisfaction. The objective is to select the product features to be differentiated and the corresponding reference system elements in such a way that a desired level of customer and user satisfaction is achieved. In order to evaluate the method, it was applied in a real development project. It was found that the application of the method led to a reduction of the existing uncertainty.

Verlagsausgabe §
DOI: 10.5445/IR/1000139810
Veröffentlicht am 26.02.2022
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Produktentwicklung (IPEK)
Publikationstyp Proceedingsbeitrag
Publikationsjahr 2021
Sprache Englisch
Identifikator ISSN: 2732-527X
KITopen-ID: 1000139810
Erschienen in 23rd International Conference on Engineering Design, ICED 2021, Gothenburg, 16 August 2021 through 20 August 2021
Verlag Cambridge University Press (CUP)
Seiten 2611-2620
Serie Proceedings of the Design Society ; 1
Vorab online veröffentlicht am 27.07.2021
Schlagwörter Design methods, Product Planning, Uncertainty, Customer Satisfaction, Knowledge, management
Nachgewiesen in Scopus
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