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An Affordance-Actualization Perspective on Smart Service Systems

Heinz, Daniel ORCID iD icon; Benz, Carina; Hunke, Fabian; Satzger, Gerhard


Smart physical products increasingly shape a connected IoT world and serve as boundary objects for the formation of ‘smart service systems’. While these systems bear the potential to co-create value between partners in various industries, IS research still struggles to fully capture the phenomenon to support successful digital innovation in IoT settings.
In our work, we analyze the phenomenon of smart service systems taking an affordance-actualization perspective. Based on a qualitative content analysis of a multi-case study, we identify elements and propositions to build mid-range theoretical knowledge for smart service systems. We suggest that providers and users of smart products not only realize their own affordances via their actions but might also affect the immediate concrete outcomes of partners. The developed theoretical framework and six distinct propositions should build the theoretical base for further research into the phenomenon in IS research.

Preprint §
DOI: 10.5445/IR/1000140996
Veröffentlicht am 14.03.2022
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Wirtschaftsinformatik und Marketing (IISM)
Karlsruhe Service Research Institute (KSRI)
Publikationstyp Proceedingsbeitrag
Publikationsjahr 2022
Sprache Englisch
Identifikator KITopen-ID: 1000140996
Erschienen in Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI)
Veranstaltung 17. Internationale Tagung Wirtschaftsinformatik (WI 2022), Online, 21.02.2022 – 23.02.2022
Seiten [15 S.]
Schlagwörter Smart service systems, Internet-of-Things, Affordances, Actualization, processes, Digital innovation.
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