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Dynamics and Processes in Operations Control Centers in Urban Public Transport: Potentials for Improvement

Bachmann, Frederik R.; Briem, Lars 1; Busch, Fritz; Vortisch, Peter 1
1 Institut für Verkehrswesen (IFV), Karlsruher Institut für Technologie (KIT)


Disruptions in public transport operations occur every day. Thus, providing a reliable system is a challenge for operations and planning. This paper gives insights into the dynamics and processes of operations control centers in public transport to reveal potentials for further improvement in reliability. Therefore, directors were interviewed, dispatchers observed, and operations documentation was studied. It has become obvious that the process of dispatching has four different types of call signals (assault, accident, missing replacement, and wish-to-talk) corresponding to different kinds of incidents. The drivers use those call signals to contact the operations control center and initialize different procedures of communication between the dispatchers, drivers, and other involved parties. As the communication is mostly conducted via phone or radio, several improvements are possible, such as training in communications and increased use of information technology in operations. In planning tools, the handling of incidents is marginally supported. As all kinds of incidents can affect the service, they should be represented in planning tools to design more reliable public transport systems. ... mehr

Verlagsausgabe §
DOI: 10.5445/IR/1000145533
Veröffentlicht am 23.08.2022
DOI: 10.1109/TITS.2022.3158821
Zitationen: 1
Web of Science
Zitationen: 1
Zitationen: 2
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Verkehrswesen (IFV)
Publikationstyp Zeitschriftenaufsatz
Publikationsjahr 2022
Sprache Englisch
Identifikator ISSN: 1524-9050, 1558-0016
KITopen-ID: 1000145533
Erschienen in IEEE Transactions on Intelligent Transportation Systems
Verlag Institute of Electrical and Electronics Engineers (IEEE)
Band 23
Heft 10
Seiten 17819 - 17834
Vorab online veröffentlicht am 22.03.2022
Nachgewiesen in Dimensions
Web of Science
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