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Innovating Smart Product-Service Systems in Manufacturing SMEs: Current Practices, Affordances, and Constraints

Heinz, Daniel ORCID iD icon 1; Park, Hae-Rin 1; Benz, Carina 1; Satzger, Gerhard 1
1 Karlsruhe Service Research Institute (KSRI), Karlsruher Institut für Technologie (KIT)


How do manufacturing small and medium-sized enterprises perceive and realize the potential of emerging technologies for the innovation of smart product-service systems? We address this question by conducting nine expert interviews with representatives in the manufacturing sector. We apply qualitative content analysis to identify current practices, affordances, and constraints in the adoption of technologies to evolve offerings towards smart product-service systems.
Building on this inductive empirical approach, we postulate three overarching affordances and four constraints that companies perceive in this process. We conclude by reflecting on applying affordances as our theoretical lens and postulate a multi-level approach to grasp and outline the multi-faceted implications of emerging digital technologies on organizations.

DOI: 10.1109/CBI54897.2022.10046
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Wirtschaftsinformatik und Marketing (IISM)
Karlsruhe Service Research Institute (KSRI)
Publikationstyp Proceedingsbeitrag
Publikationsjahr 2022
Sprache Englisch
Identifikator ISBN: 978-1-6654-6016-3
ISSN: 2378-1971
KITopen-ID: 1000146476
Erschienen in 24th IEEE Conference on Business Informatics (IEEE CBI 2022)
Veranstaltung 24th IEEE Conference on Business Informatics (IEEE CBI 2022), Amsterdam, Niederlande, 15.06.2022 – 17.06.2022
Verlag Institute of Electrical and Electronics Engineers (IEEE)
Serie IEEE Conference on Business Informatics
Vorab online veröffentlicht am 15.11.2022
Schlagwörter smart product-service systems, SMEs, business innovation, digital transformation, affordances
Nachgewiesen in Dimensions
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