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Design Concerns for Multiorganizational, Multistakeholder Collaboration: A Study in the Healthcare Industry

Thiebes, Scott ORCID iD icon 1; Gao, Fangjian; Briggs, Robert Owen; Schmidt-Kraepelin, Manuel 1; Sunyaev, Ali 1
1 Institut für Angewandte Informatik und Formale Beschreibungsverfahren (AIFB), Karlsruher Institut für Technologie (KIT)

Abstract:

Multiorganizational, multistakeholder (MO-MS) collaborations that may span organizational and national boundaries, present design challenges beyond those of smaller-scale collaborations. This study opens an exploratory research stream to discover and document design concerns for MO-MS collaboration systems beyond those of the single-task collaborations that have been the primary focus of collaboration engineering research. We chose the healthcare industry as the first target for this research because it has attributes common to many MO-MS domains, and because it faces significant challenges on a global scale, like the recent COVID-19 pandemic, for which MO-MS collaboration could offer solutions, as, for example, evidenced by the rapid collaborative development and distribution of COVID-19 vaccines. To this end, we reviewed 6,609 articles to find 100 articles that offered insights about the design of MO-MS collaboration systems, then conducted 50 semi-structured interviews in two countries with expert practitioners in the field. From those sources, we derived an eleven-category set of design concerns for MO-MS collaboration systems and argue their generalizability to other MO-MS domains. ... mehr


Zugehörige Institution(en) am KIT Institut für Angewandte Informatik und Formale Beschreibungsverfahren (AIFB)
Publikationstyp Zeitschriftenaufsatz
Publikationsjahr 2022
Sprache Englisch
Identifikator ISSN: 0742-1222, 1557-928X
KITopen-ID: 1000153216
Erschienen in Journal of management information systems
Verlag Routledge
Band 4
Bemerkung zur Veröffentlichung MO-MS, collaboration, design concerns, collaboration engineering, healthcare
Schlagwörter MO-MS, collaboration, design concerns, collaboration engineering, healthcare
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