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Evaluation of patient transport service in hospitals using process mining methods: Patients' perspective

Kropp, Tobias ORCID iD icon 1; Faeghi, Shiva 1; Lennerts, Kunibert 1
1 Institut für Technologie und Management im Baubetrieb (TMB), Karlsruher Institut für Technologie (KIT)

Abstract:

Designing healthcare facilities and their processes is a complex task which influences the quality and efficiency of healthcare services. The ongoing demand for healthcare services and cost burdens necessitate the application of analytical methods to enhance the overall service efficiency in hospitals. However, the variability in healthcare processes makes it highly complicated to accomplish this aim. This study addresses the complexity in the patient transport service process at a German hospital, and proposes a method based on process mining to obtain a holistic approach to recognise bottlenecks and main reasons for delays and resulting high costs associated with idle resources. To this aim, the event log data from the patient transport software system is collected and processed to discover the sequences and the timeline of the activities for the different cases of the transport process. The comparison between the actual and planned processes from the data set of the year 2020 shows that, for example, around 36% of the cases were 10 or more minutes delayed. To find delay issues in the process flow and their root causes the data traces of certain routes are intensively assessed. ... mehr


Verlagsausgabe §
DOI: 10.5445/IR/1000153786
Veröffentlicht am 16.12.2022
Originalveröffentlichung
DOI: 10.1002/hpm.3593
Scopus
Zitationen: 3
Web of Science
Zitationen: 1
Dimensions
Zitationen: 4
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Technologie und Management im Baubetrieb (TMB)
Publikationstyp Zeitschriftenaufsatz
Publikationsjahr 2022
Sprache Englisch
Identifikator ISSN: 0749-6753, 1099-1751
KITopen-ID: 1000153786
Erschienen in The International Journal of Health Planning and Management
Verlag John Wiley and Sons
Band 38
Heft 2
Seiten 430-456
Vorab online veröffentlicht am 14.11.2022
Schlagwörter Patient Transport Service, patients' perspective, process improvement, process mining, transport delays
Nachgewiesen in Dimensions
Scopus
Web of Science
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