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Facing extreme uncertainty – how the onset of the COVID-19 pandemic influenced product development

Hölttä-Otto, Katja ; Björklund, Tua; Klippert, Monika 1; Otto, Kevin; Krause, Dieter; Eckert, Claudia; Nespoli, Oscar; Albers, Albert 1
1 Institut für Produktentwicklung (IPEK), Karlsruher Institut für Technologie (KIT)

Abstract:

The COVID-19 pandemic has been a global disruption, but little is known about how it impacted product development. Based on interviews of 24 practicing product development leaders, we find that COVID-19 generated a unique combination of external and internal uncertainties and thus had several direct impacts on product development. Initial adaptations were reported in the level of innovation pursued, the development processes and the resourcing. In terms of level of innovation and resourcing, no uniformity in adaptations were observed: opposite changes were made across radical/incremental, expanding/reducing, local/international and internal/external collaboration balances in the different companies’ product development activities. Process adaptations were more uniform in direction, focusing on increasing flexibility and agility. In terms of product development methods for different phases, we find companies quickly seeking creative approaches to replace their traditional methods in idea generation, prototyping, customer interaction, validation etc. with virtual means. Furthermore, changes in human interaction quality, particularly informal interaction, were seen to have far-reaching, unintended negative consequences on their creative efforts, whether in product development, development process or resourcing. ... mehr


Verlagsausgabe §
DOI: 10.5445/IR/1000156418
Veröffentlicht am 21.03.2023
Originalveröffentlichung
DOI: 10.1080/21650349.2022.2157888
Scopus
Zitationen: 1
Dimensions
Zitationen: 1
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Produktentwicklung (IPEK)
Publikationstyp Zeitschriftenaufsatz
Publikationsjahr 2023
Sprache Englisch
Identifikator ISSN: 2165-0349, 2165-0357
KITopen-ID: 1000156418
Erschienen in International Journal of Design Creativity and Innovation
Verlag Taylor and Francis
Band 11
Heft 2
Seiten 117-137
Vorab online veröffentlicht am 20.12.2022
Nachgewiesen in Dimensions
Scopus
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