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Perceptions of Fairness and Trustworthiness Based on Explanations in Human vs. Automated Decision-Making

Schoeffer, Jakob ORCID iD icon 1,2; Machowski, Yvette; Kühl, Niklas 2
1 Karlsruhe Service Research Institute (KSRI), Karlsruher Institut für Technologie (KIT)
2 Institut für Wirtschaftsinformatik und Marketing (IISM), Karlsruher Institut für Technologie (KIT)

Abstract:

Automated decision systems (ADS) have become ubiquitous in many high-stakes domains. Those systems typically involve sophisticated yet opaque artificial intelligence (AI) techniques that seldom allow for full comprehension of their inner workings, particularly for affected individuals. As a result, ADS are prone to deficient oversight and calibration, which can lead to undesirable (e.g., unfair) outcomes. In this work, we conduct an online study with 200 participants to examine people's perceptions of fairness and trustworthiness towards ADS in comparison to a scenario where a human instead of an ADS makes a high-stakes decision -- and we provide thorough identical explanations regarding decisions in both cases. Surprisingly, we find that people perceive ADS as fairer than human decision-makers. Our analyses also suggest that people's AI literacy affects their perceptions, indicating that people with higher AI literacy favor ADS more strongly over human decision-makers, whereas low-AI-literacy people exhibit no significant differences in their perceptions.


Volltext §
DOI: 10.5445/IR/1000158296
Veröffentlicht am 28.04.2023
Originalveröffentlichung
DOI: 10.48550/arXiv.2109.05792
Dimensions
Zitationen: 3
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Wirtschaftsinformatik und Marketing (IISM)
Karlsruhe Service Research Institute (KSRI)
Publikationstyp Forschungsbericht/Preprint
Publikationsjahr 2021
Sprache Englisch
Identifikator KITopen-ID: 1000158296
Umfang 8 S.
Vorab online veröffentlicht am 13.09.2021
Nachgewiesen in Dimensions
arXiv
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