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Digital Service Innovation for Sustainable Development: A Systematic Literature Review

Heinz, Daniel ORCID iD icon 1,2; Hu, Mingli 1,2; Benz, Carina 1,2; Satzger, Gerhard 1,2
1 Karlsruhe Service Research Institute (KSRI), Karlsruher Institut für Technologie (KIT)
2 Institut für Wirtschaftsinformatik und Marketing (IISM), Karlsruher Institut für Technologie (KIT)

Abstract:

Creating and delivering products and services that promote sustainability is increasingly important in today’s economy. Novel services based on digital technologies and infrastructure can significantly contribute to sustainable development, as demonstrated by digitally enabled car-sharing services where increased asset utilization reduces production-related greenhouse gas emissions. However, there is still limited knowledge on how digital service innovation can purposefully be applied to promote sustainability.
To address this gap, we conduct a systematic literature review and perform a qualitative inductive analysis of 50 articles on the impact of digital service innovation on social, environmental, and economic sustainability. We provide a comprehensive overview of real-world applications and identify five underlying mechanisms through which innovation with digital services can drive sustainable development. In doing so, we aim to pave the way to purposefully conceive, design, and implement digital services for sustainability.


Postprint §
DOI: 10.5445/IR/1000160118
Veröffentlicht am 22.09.2023
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Wirtschaftsinformatik und Marketing (IISM)
Karlsruhe Service Research Institute (KSRI)
Publikationstyp Proceedingsbeitrag
Publikationsdatum 18.09.2023
Sprache Englisch
Identifikator KITopen-ID: 1000160118
Erschienen in Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI), 18th - 21st September 2023, Paderborn
Veranstaltung 18. Internationale Tagung Wirtschaftsinformatik (WI 2023), Paderborn, Deutschland, 18.09.2023 – 21.09.2023
Projektinformation bi.smart; TP (BMBF, 02J19B041)
Bemerkung zur Veröffentlichung in press
Vorab online veröffentlicht am 04.07.2023
Schlagwörter Sustainability, sustainable development, digital service innovation,, information systems, systematic literature review
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