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Knowledge Transfer Quality Model Implementation - An Empirical Study in Product Engineering Contexts

Klippert, Monika 1; Stolpmann, Robert 1; Albers, Albert 1
1 Institut für Produktentwicklung (IPEK), Karlsruher Institut für Technologie (KIT)

Abstract:

Employee turnover, especially of experienced employees, is a constant challenge for companies as they are confronted with a loss of knowledge which they must compensate for. This leads to an accepted need to successfully transfer knowledge. Knowledge transfer has been reviewed in literature by multiple disciplines, whereas this paper focuses on a product engineering context. In this context, empirical research results show that knowledge transfer situations, e.g., communication of complex product specifications, can be improved regarding the speed of knowledge transfers by so-called interventions. Based on those findings, the quality of knowledge transfers is investigated further. Velocity-dependent, as well as quality-dependent interventions, are summarized in an intervention catalog. Whereas the effect of those velocity-dependent interventions has been investigated in empirical studies, the quality-dependent interventions have not yet been implemented in an industrial setting. This paper, therefore, describes the design and results of a workshop with experts from the area of knowledge management as well as from product development of universities and companies. ... mehr


Verlagsausgabe §
DOI: 10.5445/IR/1000161721
Veröffentlicht am 29.08.2023
Originalveröffentlichung
DOI: 10.1016/j.procir.2023.03.130
Scopus
Zitationen: 4
Dimensions
Zitationen: 1
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Produktentwicklung (IPEK)
Publikationstyp Zeitschriftenaufsatz
Publikationsjahr 2023
Sprache Englisch
Identifikator ISSN: 2212-8271
KITopen-ID: 1000161721
Erschienen in Procedia CIRP
Verlag Elsevier
Band 119
Seiten 847–854
Nachgewiesen in Dimensions
Scopus
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