Stakeholder-oriented Elaboration of Artificial Intelligence use cases using the example of Special-Purpose engineering

Artificial Intelligence (AI) offers high potential for addressing various challenges in engineering. The supportive use of cognitive systems allows an efficient division of work, especially for knowledge workers. For example, error-prone, repetitive, and non-essential activities can be outsourced or supported by AI. However, the establishment of AI solutions often fails due to a purely technically oriented approach. Successful implementation requires a prior selection of potential and intended benefits, in which all stakeholders are involved systematically. Including stakeholders at an early stage prevents expensive mistakes. In this paper human-oriented methods are applied and adapted to further detail AI use cases and achieve a high benefit for multiple stakeholders. That is the reason why this method stands out from previous methods. Five steps for elaboration AI use cases are presented in this method: Stakeholder-Identification, Stakeholder-Analysis, Synthesis of the user problem, Testing and Benchmarking, and Detailed evaluation and prioritization. In Special-Purpose engineering, the focus is on individual products for the customer. ... mehrTherefore, three AI use cases have emerged from the design department of a Special-Purpose engineering company. The content of detailed descriptions and initial demonstrators are discussed with the stakeholders along the method and the results are fed back into a reusable, comprehensive architecture framework including a Black-Box model. In addition, the technical side is detailed and its applicability in a company is examined. Subsequently, the use cases are further adapted and evaluated with the users. The result is an AI use case that can proceed to the next phase of implementation. The following paper illustrates this stakeholder-oriented procedure for evaluating and detailing AI use cases validated by three use cases - for example, "Reverse Engineering of functions"- in Special-Purpose engineering.