Digital Service Transformation: Pathways to human and economic wellbeing White Paper
Andreassen, Tor W.; Archibald, Gordon; Beekhuyzen, Jenine; Bongiovanni, Ivano; Brea, Edgar; Breidbach, Christoph; Burchill, Keith; Burgers, Henri; Cao, Selina; Coote, Len; Coram, Brendan; Cunningham, Claire; Feast, George; Field, Mitch; Ford, Jerad; Fouche, Leon; Gain, Alexandria; Gooding, Glen; Goyeneche Ramirez, David;
Abstract:
This White Paper is the result of a roundtable we held in Brisbane in November 2022, which brought together 64 participants – industry representatives from financial services, health services, construction, consulting, tourism, and government, with an interdisciplinary group of academics. We jointly identified, articulated, and ranked managerial challenges and opportunities stemming from the grand challenges associated with digital transformation of service. Each team addressed a unique ‘service need’, with the academics providing scholarly expertise and the industry partners providing important real-world insights.
| Zugehörige Institution(en) am KIT | Institut für Wirtschaftsinformatik und Marketing (IISM) Karlsruhe Service Research Institute (KSRI) |
| Publikationstyp | Forschungsbericht/Preprint |
| Publikationsdatum | 17.05.2023 |
| Sprache | Englisch |
| Identifikator | KITopen-ID: 1000164944 |
| Verlag | The University of Queensland |
| Umfang | 40 S. |