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"I just stopped using one and started using the other": Motivations, Techniques, and Challenges When Switching Password Managers

Munyendo, Collins W.; Mayer, Peter ORCID iD icon 1; Aviv, Adam J.
1 Institut für Angewandte Informatik und Formale Beschreibungsverfahren (AIFB), Karlsruher Institut für Technologie (KIT)

Abstract:

This paper explores what motivates password manager (PM) users in the US to switch from one PM to another, the techniques they employ when switching, and challenges they encounter throughout. Through a screener (n = 412) followed by a main survey (n = 54), we find that browser-based PMs are the most widely used, with most of these users motivated to use the PM due to convenience. Unfortunately, password reuse remains high. Most participants that switch PMs do so for usability reasons, but are also motivated by cost, as third-party PMs' full suite of features often require a subscription fee. Some PM-switchers are also motivated by recent security breaches, such as what was reported at LastPass in the Fall of 2022, with some participants losing trust in LastPass and PMs generally as a result. Those that switch mostly employ manual techniques of moving their passwords, e.g., copying and pasting their credentials from their previous to their new PM, despite most PMs offering ways to automatically transfer credentials in bulk across PMs. Assistance during the switching process is limited, with less than half of participants that switched receiving guidance during the switching process. ... mehr


Preprint §
DOI: 10.5445/IR/1000165189
Veröffentlicht am 24.05.2024
Originalveröffentlichung
DOI: 10.1145/3576915.3623150
Scopus
Zitationen: 3
Dimensions
Zitationen: 3
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Angewandte Informatik und Formale Beschreibungsverfahren (AIFB)
Kompetenzzentrum für angewandte Sicherheitstechnologie (KASTEL)
Publikationstyp Proceedingsbeitrag
Publikationsdatum 15.11.2023
Sprache Englisch
Identifikator ISBN: 979-8-4007-0050-7
KITopen-ID: 1000165189
HGF-Programm 46.23.01 (POF IV, LK 01) Methods for Engineering Secure Systems
Erschienen in Proceedings of the 2023 ACM SIGSAC Conference on Computer and Communications Security
Veranstaltung ACM SIGSAC Conference on Computer and Communications Security (CCS 2023), Kopenhagen, Dänemark, 26.11.2023 – 30.11.2023
Verlag Association for Computing Machinery (ACM)
Seiten 3123–3137
Nachgewiesen in Dimensions
Scopus
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