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Human-Centered Crowd Feedback for Information Systems Development

Haug, Saskia ORCID iD icon 1
1 Institut für Wirtschaftsinformatik und Marketing (IISM), Karlsruher Institut für Technologie (KIT)

Abstract (englisch):

User involvement in information system (IS) development is crucial for project success and user satisfaction. Traditional evaluation methods like usability tests and focus groups are often limited by scale, cost, and time constraints. Crowdsourcing offers a scalable, cost-effective, and timely alternative for gathering user feedback during IS development. Despite its potential, the feedback provider’s perspective is often overlooked, raising concerns about meeting their needs and optimizing feedback quality. This dissertation explores crowd-feedback systems through a human-centered design process to balance the needs of feedback providers with the requester’s goal of high-quality feedback collection. The dissertation tackles two main challenges: the need to better understand design feature impacts in crowd-feedback systems and the failure of existing crowd-feedback systems to collect user feedback in a real context. The research includes five studies delivering four innovative design solutions, evaluating their impacts, and understanding different stakeholder perceptions. The first study maps out the crowd feedback landscape, identifying key inputs, design features, crowdsourcing configurations, and effects. ... mehr


Volltext §
DOI: 10.5445/IR/1000167935
Veröffentlicht am 01.02.2024
Cover der Publikation
Zugehörige Institution(en) am KIT Institut für Unternehmungsführung (IBU)
Institut für Wirtschaftsinformatik und Marketing (IISM)
Publikationstyp Hochschulschrift
Publikationsdatum 01.02.2024
Sprache Englisch
Identifikator KITopen-ID: 1000167935
Verlag Karlsruher Institut für Technologie (KIT)
Umfang 249 S.
Art der Arbeit Dissertation
Fakultät Fakultät für Wirtschaftswissenschaften (WIWI)
Institut Institut für Wirtschaftsinformatik und Marketing (IISM)
Prüfungsdatum 29.01.2024
Referent/Betreuer Maedche, Alexander
Nieken, Petra
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