Enabling Smart Service Innovation in SMEs: The bi.smart Launchpad
Heinz, Daniel
1,2; Benz, Carina 1,2; Bremmer, Hitomi; Paliyenko, Yevgeni 3; Schiller, Christian
1 Karlsruhe Service Research Institute (KSRI), Karlsruher Institut für Technologie (KIT)
2 Institut für Wirtschaftsinformatik und Marketing (IISM), Karlsruher Institut für Technologie (KIT)
3 Universität Stuttgart (Uni Stuttgart)
1,2; Benz, Carina 1,2; Bremmer, Hitomi; Paliyenko, Yevgeni 3; Schiller, Christian1 Karlsruhe Service Research Institute (KSRI), Karlsruher Institut für Technologie (KIT)
2 Institut für Wirtschaftsinformatik und Marketing (IISM), Karlsruher Institut für Technologie (KIT)
3 Universität Stuttgart (Uni Stuttgart)
Abstract:
In the era of digital transformation, organizations are leveraging digital
technologies to innovate through smart services – utilizing sensor-generated data.
Despite the rich methodological knowledge available, a significant adoption gap
persists in smart service innovation, particularly among small and medium-sized
enterprises (SMEs) due to constraints in knowledge dissemination and resources.
Addressing this challenge, we collaborated with five SMEs to develop a web application
prototype, the “bi.smart Launchpad”, aimed at facilitating smart service
innovation projects. This paper delineates the design requirements and features
instantiated in the prototype, elaborates on its architecture and implementation,
and presents the results of a quantitative evaluation. Our findings demonstrate
the prototype’s potential to bridge the adoption gap, offering SMEs a practical
and effective tool to overcome the challenges of smart service innovation.
technologies to innovate through smart services – utilizing sensor-generated data.
Despite the rich methodological knowledge available, a significant adoption gap
persists in smart service innovation, particularly among small and medium-sized
enterprises (SMEs) due to constraints in knowledge dissemination and resources.
Addressing this challenge, we collaborated with five SMEs to develop a web application
prototype, the “bi.smart Launchpad”, aimed at facilitating smart service
innovation projects. This paper delineates the design requirements and features
instantiated in the prototype, elaborates on its architecture and implementation,
and presents the results of a quantitative evaluation. Our findings demonstrate
the prototype’s potential to bridge the adoption gap, offering SMEs a practical
and effective tool to overcome the challenges of smart service innovation.
| Zugehörige Institution(en) am KIT | Institut für Wirtschaftsinformatik und Marketing (IISM) Karlsruhe Service Research Institute (KSRI) |
| Publikationstyp | Proceedingsbeitrag |
| Publikationsmonat/-jahr | 07.2024 |
| Sprache | Englisch |
| Identifikator | KITopen-ID: 1000172636 |
| Erschienen in | Proceedings of the 19th International Conference on Wirtschaftsinformatik (WI 2024) |
| Veranstaltung | 19. Internationale Tagung Wirtschaftsinformatik (WI 2024), Würzburg, Deutschland, 16.09.2024 – 19.09.2024 |
| Projektinformation | bi.smart; TP (BMFTR, 02J19B041) |
| Schlagwörter | Smart Service Innovation, SMEs, Practitioner Methods, Prototype |