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The Adoption of AI-based Assistants in Startup Innovation: Configuring Human–AI Agency in Entrepreneurial Work

Liebschner, Jonas ORCID iD icon 1; Meier, Ida 1; Heinz, Daniel ORCID iD icon 1; Satzger, Gerhard ORCID iD icon 1
1 Karlsruhe Service Research Institute (KSRI), Karlsruher Institut für Technologie (KIT)

Abstract:

Advances in large language models have made AI-based assistants widely available for knowledge-intensive work, yet their role in entrepreneurial innovation remains poorly understood. This study examines how startup founders use AI-based assistants across innovation activities and what requirements founders articulate. We conduct semi-structured interviews with 19 founders of German startups and analyze their accounts through the lens of human-AI collaboration and digital agency. The findings reveal four task domains in which founders rely on AI-based assistants, each characterized by a distinct distribution of human and AI agency, and three interaction and control patterns that govern how founders calibrate delegation and oversight over time. These configurations clarify when AI-based assistants meaningfully augment entrepreneurial work, when their contribution remains limited, and when expectations are unmet. The study contributes to research on human-AI collaboration and digital entrepreneurship and informs the design of AI-enabled tools that better support early-stage innovation.


Zugehörige Institution(en) am KIT Institut für Wirtschaftsinformatik (WIN)
Karlsruhe Service Research Institute (KSRI)
Publikationstyp Proceedingsbeitrag
Publikationsdatum 18.06.2026
Sprache Englisch
Identifikator KITopen-ID: 1000192753
Erschienen in Proceedings of the 34th European Conference on Information Systems (ECIS 2026)
Veranstaltung 34th European Conference on Information Systems (ECIS 2026), Mailand, Italien, 12.06.2026 – 17.06.2026
Verlag Association for Information Systems (AIS)
Vorab online veröffentlicht am 15.04.2026
Externe Relationen Website
Schlagwörter AI-based assistants, Human-AI collaboration, AI adoption, Innovation, Entrepreneurship
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