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WLCG-specific special features in GGUS

Antoni, T. 1; Bosio, D.; Dimou, M.
1 Karlsruher Institut für Technologie (KIT)


The user and operations support of the EGEE series of projects can be captioned "regional support with central coordination". Its central building block is the GGUS portal which acts as an entry point for users and support staff. It is also as an integration platform for the distributed support effort. As WLCG relies heavily on the EGEE infrastructure it is important that the support infrastructure covers the WLCG use cases of the grid. During the last year several special features have been implemented in the GGUS portal to meet the requirements of the LHC experiments needing to contact the WLCG grid infrastructure, especially their Tier 1 and Tier 2 centres. This paper summarises these special features, with particular focus on the alarm and team tickets and the direct ticket routing, in the context of the overall user and operations support infrastructure. Additionally we will present the management processes for the user support activity, detailing the options which the LHC Vos have to participate in this process. An outlook will be given on how the user support activity will evolve towards the EGI/NGI model without disrupting the production quality service provided by EGEE for WLCG.

Verlagsausgabe §
DOI: 10.5445/IR/120081681
Veröffentlicht am 09.03.2018
DOI: 10.1088/1742-6596/219/6/062032
Zitationen: 2
Zitationen: 4
Cover der Publikation
Zugehörige Institution(en) am KIT Scientific Computing Center (SCC)
Universität Karlsruhe (TH) – Zentrale Einrichtungen (Zentrale Einrichtungen)
Publikationstyp Zeitschriftenaufsatz
Publikationsjahr 2010
Sprache Englisch
Identifikator ISSN: 1742-6588, 1742-6596
KITopen-ID: 120081681
HGF-Programm 53.52.02 (POF II, LK 02) GridKa
Erschienen in Journal of physics / Conference Series
Verlag Institute of Physics Publishing Ltd (IOP Publishing Ltd)
Band 219
Seiten 062032/1-9
Erscheinungsvermerk 17th Internat.Conf.on Computing in High Energy and Nuclear Physics (CHEP 2009), Praha, CZ, March 21-27, 2009
Nachgewiesen in Scopus
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