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URN: urn:nbn:de:swb:90-400100

Dynamic Quality Management for Cloud Labor Services

Kern, Robert

Abstract:
Cloud labor services extend the cloud computing paradigm by providing human workforce as a scalable resource over the Internet. The approach can help labor-intensive industries to react more flexibly to varying demands but at the same time introduces severe challenges regarding quality management. This thesis addresses the challenges by using a combination of statistical quality control and newly developed dynamic voting mechanisms. Several case studies illustrate the benefits of the approach.


Zugehörige Institution(en) am KIT Karlsruhe Service Research Institute (KSRI)
Publikationstyp Hochschulschrift
Jahr 2013
Sprache Englisch
Identifikator KITopen ID: 1000040010
Verlag Karlsruhe
Abschlussart Dissertation
Fakultät Fakultät für Wirtschaftswissenschaften (WIWI)
Institut Karlsruhe Service Research Institute (KSRI)
Prüfungsdaten 20.12.2013
Referent/Betreuer Prof. G. Satzger
Schlagworte Crowdsourcing, Human Computation, Statistical Quality Control, Cloud Computing
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