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DOI: 10.5445/IR/1000075947

Recent Mathematical Approaches to Service Territory Design

Bender, Matthias

Abstract (englisch):
Many companies and institutions operate a field service workforce to provide services at their customers' sites. Examples include the sales force of consumer goods manufacturers, the field service technicians of engineering companies, and the nurses of home-health care providers. To obtain clearly defined areas of responsibility, the geographical region under study is in many cases subdivided into service territories, each of which is served by a single field worker or a team of field workers. The design of service territories is subject to various planning criteria. The most common ones are geographical compactness, contiguity, and balance in terms of workload or income potential, but there can be several additional criteria and requirements depending on the specific application.

In this thesis, we deal with the development of mathematical models and methods for service territory design problems. Our focus is on planning requirements that are relevant for practice, but have received little attention in the existing literature on territory design so far. We address the question how these requirements can be incorporated into math ... mehr


Zugehörige Institution(en) am KIT Institut für Operations Research (IOR)
Publikationstyp Hochschulschrift
Jahr 2017
Sprache Englisch
Identifikator URN: urn:nbn:de:swb:90-759477
KITopen ID: 1000075947
Verlag Karlsruhe
Umfang XIV, 176 S.
Abschlussart Dissertation
Fakultät Fakultät für Wirtschaftswissenschaften (WIWI)
Institut Institut für Operations Research (IOR)
Prüfungsdatum 10.10.2017
Referent/Betreuer Prof. S. Nickel
Schlagworte Multi-period service territory design, Districting for parcel delivery, Mathematical programming, Location-allocation heuristic, Branch-and-price
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